Q&A

Where are we located? 

• We are based in Los Angeles, we ship from Texas and North Carolina

When will I get my hat?

• It takes between 2-5 business days to make your hat, you will get an email with tracking when your order is ready to ship. We have decided to go with such a model to minimize environmental waste. Good things take time but patience you'll be Drunk· soon 
• However if you still haven't gotten a tracking please email us hello@drunkcotton.co so we can check on your order 

What about customs and taxes?

• Depending on where you order from you will have to pay taxes either here or through customs when the package enters your country

Why are there 5 stars on the back?

• DrunkCotton is a little superstitious and we believe in the evil eye, so we added hamsa the 5 stars on the back as a sign of protection and good luck

What about returns and exchanges?

• We accept returns and exchanges up to 10 days after you receive your order. Customers are responsible for postage, just send us an email hello@drunkcotton.com we will process your refund once we receive the returned merchandise.

More about Shipping & Returns

• We are not responsible for incorrect shipping addresses, items lost, damaged or stolen during or after shipping.
• We are not responsible for any tax or import duties.
• Once we ship to address provided and carrier chosen by customer, we are not responsible for any international delays. 
• Once an order is placed, it cannot be cancelled.